Terms of business

Terms of business

The general conditions of the MUSEUM TRADE OF THE MARIBOR PROVINCIAL MUSEUM are compiled in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry and international codes for e-commerce.

THE MUSEUM SHOP OF THE PROVINCIAL MUSEUM OF MARIBOR (hereinafter referred to as the "store") is managed by the PUBLIC INSTITUTE OF THE PROVINCIAL MUSEUM OF MARIBOR, the service provider of the ONLINE MUSEUM SHOP OF THE PROVINCIAL MUSEUM OF MARIBOR "(hereinafter"). Upon registration in the system, the visitor obtains a username that is the same as his e-mail address and password. The username and password of the user are unambiguously determined and linked to the entered data. By registering, the visitor becomes a user and acquires the right to purchase.

The General Terms and Conditions deal with the operation of the user's right and the business relationship between the provider and the customer.

1. Order accepted

After placing the order, the buyer receives a notification by e-mail that the order has been accepted. Comprehensive information on the status and content of the order is always available to the buyer on the provider's website. At this stage, the customer has the option to cancel the order within one hour.

After receiving the order, we will inform you as soon as possible about the date of delivery.

In case of larger orders and in case you are in a hurry with the received order, please contact us on the telephone number 02 228 35 65 or on the e-mail address shop@museum-mb.si.

2. Order confirmed

If the buyer does not cancel the order, the order goes into further processing when the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The bidder may call the buyer on his contact telephone number to verify the data or ensure the accuracy of the delivery. When delivering goods that the bidder does not have in stock in its own warehouse, the bidder is exclusively bound to the delivery by the bidder's supplier and to the time in which the bidder's supplier can deliver the goods to the bidder. The provider informs the customer via e-mail about up-to-date information regarding the delivery of goods. If the delivery period is very long and the buyer does not want to wait, the buyer can notify the provider, who will remove the item from the order and return to the buyer any funds already paid, and other items from the order at the customer's choice, or delivered or canceled the entire order. The bidder does not take any responsibility for damage that would occur due to longer delivery times or due to non-delivery of goods that the bidder does not have in stock in its own warehouse.

3. Slightly shipped

The bidder prepares, dispatches the goods within the agreed deadline and notifies the buyer by e-mail. In the mentioned e-mail, the bidder also informs the buyer about the return policy, where he can turn in case of delay in delivery and where he can turn in case of a complaint.


In the case of distance or off-premises contracts, the consumer has the right to inform the company within 14 days that he is withdrawing from the contract, without having to give a reason for his decision. However, the buyer is obliged to bear the costs incurred in returning the object of purchase. The buyer must notify the bidder in writing of the intended return, no later than within 14 days of receiving the goods, to the contact e-mail shop@museum-mb.si, and return the goods within a further 14 days. A copy of the invoice received by the buyer in the shipment with the delivered goods must be attached. The bidder is not obliged to accept redemption shipments or shipments that do not comply with the bidder's general terms and conditions.

In the event of withdrawal from the contract, the company shall immediately or no later than 14 days after receipt of the notice of withdrawal from the contract return all payments received.

The company shall return the payments received to the consumer by the same means of payment as used by the consumer, unless the consumer has explicitly requested the use of another means of payment and the consumer does not incur any costs as a result.

The consumer shall not be entitled to withdraw from the contract in the case of contracts the subject of which is an article manufactured to the consumer's exact instructions, adapted to his personal needs, which by its nature is not eligible for a refund which is perishable or has expired. best before.


Items have a warranty if stated on the warranty card or invoice. The warranty is valid following the instructions on the warranty card and upon submission of the invoice. Warranty periods are stated on the warranty sheets or on the invoice.
Warranty information is also provided on the product presentation page. If there is no warranty information, the item does not have a warranty or the information is not known at this time. In the latter case, the buyer can contact the provider, who will provide up-to-date information.


Especially when:

- the item does not have properties that allow its normal use

- an item that does not match the model is handed over to the buyer, with the exception of models shown for notifications.


It is checked with another, faultless item of the same type, as well as with the manufacturer's statements or statements on the item itself.


The buyer must inform us of any material error together with a detailed description of it and at his own expense within the statutory period. At the same time, the customer allows us to inspect the item.


In cases where the goods have no warranty. It must be enforced within the legally prescribed deadlines.

The right to assert material errors is regulated in more detail by the provisions of the Consumer Protection Act.


Returned items are items that have been returned to the MUSEUM STORE OF THE POKTAIN MUSEUM MARIBOR and have defects (damaged packaging, scratches on the housing, etc.). The type of defect or the condition of the item is written next to the individual item and also on the invoice.

By inspecting returned items, we ensure their flawless operation.

Due to this, the warranty period has also been changed, which is also written next to each item in the 'Returned items' category and also stated on the invoice.

Items categorized as 'Returned Items' cannot be returned and exchanged for the same, new item at no extra charge, but can be exchanged for the same or another item of equal value (or with a surcharge difference). In the event of non-functioning of the item, the customer is entitled to withdraw from the contract within the same deadlines as apply to all items or warranty repair.


The provider uses appropriate technological and organizational means to protect the transfer and storage of personal data and payments. For these purposes, the provider uses a 128-bit SSL certificate issued by an authorized organization.


The provider undertakes to permanently protect all personal data of the user.

The provider keeps for an indefinite period the IP addresses of all visitors to the MUSEUM SHOP OF THE MARIBOR PROVINCIAL MUSEUM with registered members: name and surname, e-mail address, contact telephone, primary address and delivery addresses, country of residence, time and date of registration and archive of communication with provider.

The provider will use personal data exclusively for the purpose of fulfilling the order (sending information material, offers, invoices) and other necessary communication.

Under no circumstances will the user's data be passed on to unauthorized persons.

The user is also responsible for the protection of personal data by ensuring the security of his username and password and the appropriate software (anti-virus) protection of his computer.


The provider will contact the user via means of distance communication only if the user does not explicitly object.

Advertising emails will contain the following components:

- will be clearly and unambiguously marked as advertising messages,

- the consignor will be clearly identified,

- various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,

- the method of unsubscribing from receiving advertising messages will be clearly presented,

- the provider's wish not to receive advertising messages will be explicitly respected by the provider.


The provider makes every effort to ensure the up-to-dateness and correctness of the information published on its pages. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that the provider fails to correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow him to withdraw from the order or replace the ordered item.

The provider is not responsible for the content of opinions on articles written by visitors. Prior to publication, the opinion provider reviews and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any liability arising from the information in the opinions.

Although the provider strives to provide accurate photographs of the items sold, all photographs must be taken as symbolic. Photographs do not guarantee the properties of the item.

The bidder has the option of withdrawing from the contract with the client only if an obvious error is established (Article 46 of the Civil Code). An obvious error is defined as the essential characteristics of the object and all errors that are considered decisive according to the customs of the trade or the intention of the customers and which the bidder would not confirm or conclude the contract in case of knowledge. This also includes obvious price errors.

The provider reserves the right to change the terms of business at any time and in any way, for any reason and without prior notice.


The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an effective complaint handling system and to designate a person with whom, in the event of problems, the customer can contact by telephone or e-mail. The complaint is submitted via the e-mail address shop@museum-mb.si. The appeal procedure is confidential.

The provider is aware that the essential feature of a consumer dispute, at least as far as judicial settlement is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle to the consumer not initiating a dispute in court. Therefore, the provider strives to the best of its ability to resolve any disputes amicably.

We wish you plenty of pleasant and affordable shopping!

dr. Mirjana Koren, director

The provider undertakes to always provide the buyer with the following information:

a) the identity of the company (name and registered office, register number),

b) contact details that enable the user to communicate quickly and efficiently (e-mail, telephone),

c) the essential characteristics of the goods or services (including after-sales services and guarantees),

d) the availability of the items (any item or service offered on the website should be available within a reasonable time),

e) conditions of delivery of items or execution of the service (method, place and time of delivery),

f) all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,

g) method of payment and delivery,

h) time validity of the offer,

i) the period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, if and how much it costs the buyer to return the item,

j) an explanation of the complaint procedure, including all details of the contact person or customer service.

Due to the nature of business via the World Wide Web, the offer is updated and changed frequently and quickly.

The purchase contract between the Provincial Museum of Maribor and the buyer is concluded in the online store shop.museum-mb.si at the moment when the seller sends the buyer the first electronic message about the status of his order (with the title: confirmation of receipt of the order). From this moment on, all prices and other conditions are fixed and apply to both shop.museum-mb.si and the buyer. The buyer is a person with the data as stated when placing the order. It is not possible to change customer data later.

The sales contract (ie the first electronic message about the status of the order) is stored in electronic form on the server shop.museum-mb.si.

The provider allows the following methods of payment:

- cash on delivery (Online price applies),

- by transfer to the account of the manager of the MUSEUM SHOP OF THE PROVINCIAL MUSEUM MARIBOR - PUBLIC INSTITUTE PROVINCIAL MUSEUM MARIBOR according to the offer / proforma invoice (Online price applies),

The bidder issues an invoice to the buyer.

The sales contract (order) is stored in electronic form on the provider's server and is accessible to the customer at any time in his user profile (My profile).

If you have selected the method of payment by bank transfer, use the following transfer information:


Address: Grajska ulica 2, 2000 Maribor

VAT ID: SI24100978

Registration No .: 5055920000

IBAN (business account): SI56 0127 0603 0377 913 (UJP)


No. references: enter no. orders

In the case of payment by debit or credit card, the following conditions also apply:

  • the payer (data in the user's account) must be the same person or organization as the owner of the payment or credit card,
  • after confirmation of receipt of the order, it is not possible to change the content of the order or. the final amount of the order, except exceptionally with the approval of the seller Ibro.si.

The consumer (this applies only to natural persons who acquire the item for purposes outside their gainful activity) has the right to notify the seller within 14 days of receipt of the items that he withdraws from the contract without having to give a reason for his decision. The deadline starts one day after the date of receipt of the items.

Withdrawal from the contract is notified by the consumer to the seller's e-mail address: shop@museum-mb.si

In case of withdrawal from the contract, the consumer returns the received item or by mail to the seller's address: Grajska ulica 2, Maribor, 2000 Maribor; or bring it in person to one of the seller's collection points.

The return of the received items to the company within the deadline for withdrawal from the contract is considered a notice of withdrawal from the contract.

The consumer must return the item to the seller undamaged and in the same quantity, unless the item is destroyed, damaged, lost or its quantity has decreased without the consumer's fault. The consumer may not use the items without hindrance until the withdrawal from the contract. The consumer may inspect and test the articles to the extent strictly necessary to establish the actual situation. The consumer is liable for a reduction in the value of the goods if the reduction is the result of conduct not necessarily necessary to establish the nature, characteristics and functioning of the goods.

The only cost borne by the consumer in connection with the withdrawal from the contract is the cost of returning the items (which in the case of shipping is charged according to the price list of the delivery service and depends on whether it is a shipment / package / cargo). The item must be returned to the seller no later than 30 days after the notification of withdrawal from the contract (purchase).

The consumer shall not be entitled to withdraw from the contract in the case of contracts the subject of which is an article which has been made to the consumer's precise instructions and adapted to his personal needs, which by its nature is not suitable for best before. There is no possibility of withdrawal from the contract when purchasing software or audio and video media if the consumer has opened the security seal.

“Refunds will be made as soon as possible, but no later than within 14 days of receiving notice of withdrawal. The company returns the received payments to the consumer with the same means of payment as used by the consumer (usually by payment to a transaction account), unless the consumer has explicitly requested the use of a different means of payment and the consumer does not incur any costs.

Upon withdrawal from a contract where a bonus, discount code or promotional code has been used, these funds are considered a discount and are not returned to the user. Only the amount paid is returned to the user. Upon withdrawal from the contract, the gift voucher is considered as a means of payment and returned to the user as a gift voucher, and the amount paid is returned to the user.

In exceptional cases, when the items are not returned in accordance with ZVPot, we can offer the consumer the purchase of the item with the appropriate compensation, which is determined by the minutes upon return. Discounted redemption is taken into account upon confirmation by the consumer by e-mail. The consumer uses the said redemption only when ordering another item of the same or higher value.

The right to a refund of the purchase price in the event of a warranty claim and factual errors is regulated in more detail by the provisions Consumer Protection Act (unofficial consolidated text).

The bidder will deliver the goods or services within the agreed time.

The contractual partner for the delivery of shipments is Pošta Slovenije, but the provider reserves the right to choose another delivery service if it will be able to fulfill the order more efficiently.

Delivery costs with Pošta Slovenije in Slovenia are € 3.5 (including VAT). In case you decide to pay by cash on delivery, the additional cost is € 1 (including VAT). Personal collection in the MUSEUM SHOP OF THE MARIBOR PROVINCIAL MUSEUM is free of charge.